Customer Satisfaction Survey

Dear Client,

With this questionnaire, CERONAV gives you the opportunity to assess the quality of the course/service provided by our institution.
In this way CERONAV understands to pay maximum attention to the current and future needs of its customers, meeting their requirements for increasing its performance and ensuring a high level of customer satisfaction.
Your perception of the benefit of the implementation will be of particular help because we are concerned about the continuous improvement of the quality of our services/courses.

Thanks for the your support!

Please fill in the following questionnaire by ticking "x" in the box corresponding to a Qualificative and filling in the headings where necessary.

Trainee's name and surname:

Company Name:

Address:

Phone/ Fax:

E-mail :

Type/Name of the Course/service provided:

The department that provided the service/course :

1. How do you appreciate the overall quality of the service/course provided?
excellentvery goodwellsatisfactoryunsatisfactory

2. How do you appreciate the length of time required to provide the requested service/course ?
excellentvery goodwellsatisfactoryunsatisfactory

3. How do you appreciate the quality/price ratio for the service/course provided?
excellentvery goodwellsatisfactoryunsatisfactory

4. Have your expectations been satisfied by the services/courses provided?
excellentvery goodwellsatisfactoryunsatisfactory

5. How were the complaints about the services/courses provided by our institution dealt with?
excellentvery goodwellsatisfactoryunsatisfactory

6. How do you appreciate the quality of the service/course provided compared to existing similar ones?
excellentvery goodwellsatisfactoryunsatisfactory

7. How do you appreciate communication with our institution (Fax, telephone, e-mail, etc.):
excellentvery goodwellsatisfactoryunsatisfactory

8. How do you appreciate communication with our institution's staff?
excellentvery goodwellsatisfactoryunsatisfactory

9. How do you appreciate our staff's professionalism?
excellentvery goodwellsatisfactoryunsatisfactory

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